Welcome to the LP Review website. This site is used by organisations who are undertaking a conformance assessment to ISO10002, the international standard for complaints-handling, by using one of Listening Post’s assessment questionnaires, collectively known as “LP Review”.

If you have your de-indentified participant number (DPN) and are visiting here for the first time ready to begin entering your answers to the questionnaire, use the log-in section at lower left on this screen, securing your DPN with a password of your choice.

If you have already secured your DPN and are visiting this site for the second or subsequent time (perhaps to finish your answer entry), log-in using the section at lower right on this screen.

If you have arrived at this site for other reasons and would like to know more about LP Review, and how your organisation can use the LP Review questionnaire to assess the present state of your complaints-handling process against the best-practice requirements of the Standard, visit the LP Review page of Listening Post’s main site.